# Company Information
Name: MyServiceAgent (MSA)
Website: https://myserviceagent.net/
Description: AI-powered customer engagement platform helping African businesses automate customer communication across voice, SMS, chat, and digital channels.

# Products / Services

Virtual Call Centre (Smart IVR)
24/7 automated call handling, inbound/outbound calls, FAQ resolution, call recording, scheduling, sentiment analysis, and API integrations.

Business Messaging (Voice & SMS)
Bulk and personalized voice/SMS campaigns, alerts, reminders, onboarding messages, and customer re-engagement.

Omnichannel CRM
Centralized customer communication across WhatsApp, voice, email, chatbot, and social platforms. Multi-agent support and task assignment.

Voice Survey
Automated voice surveys to collect customer feedback, NPS/CSAT scores, analytics, and sentiment insights.

USSD Services
Order placement, enquiries, appointment booking, OTP verification, and account access without internet.

# Target Users
Businesses, enterprises, and organizations across education, healthcare, fintech, agriculture, and public services.

# Use Cases
Customer support automation, mass communication, telehealth engagement, OTP delivery, student/farmer outreach, and feedback collection.

# Contact
Website: https://myserviceagent.net/contact-us
Email: hello@myserviceagent.net